Drivers Frequently Asked Questions | PARKGURU
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Drivers Frequently Asked Questions | PARKGURU
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Drivers Frequently Asked Questions

PARKGURU Drivers FAQ


1. What does Street Park and Car Park stand for?

“Street Park” refers to On Street Parking spots. It can be found on the home screen of the App in Blue Color. Once you click this you will be able to park at On Street spot by paying the relevant fee.

“Car Park” refers to Off Street Parking spots. It can be found on the home screen of the App in Green Color. Once you click this you will be able to book your parking Spot at an Off Street Parking.

2. What do the different colors of pins mean?

The BLUE pins are the On-Street Spots. Usually you will also see a blue line on the pavement to show where you can park On-Street. They are also referred as STREET PARKS.

The GREEN pins are the Off-Street Spots. They are also referred as CAR PARKS.

The GREY pins are parking spots which they are not available at the time

 

3. What does the search box on the home screen do?

You can type the address of your destination to ask PARKGURU to provide you with the closest Parking Spots available

4. Why do I see pins that have a purple phone sign?

These pins relate to Parking Spots that support the Call2Book service. By choosing these spots you will be able to be connected securely over the phone to speak with the Parking Operator to book your parking spot.

5. Why do I see pins that have a yellow dollar sign?

These pins relate to Parking Spots that are bookable through PARKGURU. By choosing these spots you will be able to book your parking and pay with PARKGURU. Payment methods include Credit Cards, Cash and Gurus (PARKGURU’s virthual currency).

6. What is the radius of search?

The default value of radius is 500m. You can change this through the settings found in the App menu.

7. How can I sort the Parking Spots?

You can sort the Parking spots in the list by clickimg on the “capacity”, “availability”, “Distance” and Price

You can also check the number of stars reflecting each parking spot rating

8. What happens when I book a parking spot?

You will receive a parking confirmation QR Code as well as a notification through email.

At the same time the Parking Operator will receive your booking and will wait for you to drive in .

You can access the park booking from the history tab found in the menu. You can use the QR Code to show that you have booked.

 

 

 

9. If I pay for a booking with a credit card when do you withdraw the money?

When you pay with a credit card we request authorization from your Bank and we withdraw the money 2 hours before your parking session starts.

Within this period you can cancel the booking and your card will not be charged.

10. Can I cancel a booking if I have paid with credit card?

Yes you can anytime before 2 hours ahead of your booking.

Its reasonable to commit to a payment 2 hours before your parking starts as the Parking Operator has reserved this space for you and probably refused another customer.

If you do not show up and you have paid with your credit card this will be considered as a “NO SHOW” event and your credit card will be charged. Not showing up is not effecting your profile.

If you do not show up and request for a chargeback before contacting us then this will result in a breach of our Terms of Service and your account will be locked.

11. Can I cancel a booking if I have chosen to pay with cash?

Yes you can anytime before half an hour ahead of your booking.

It’s reasonable to commit to a payment half an hour before your parking starts, as the Parking Operator has reserved this space for you and probably refused another customer.

If you do not show up and you have chosen to pay in cash this will be considered as a “NO SHOW” event and your credit card will be charged in case you have authorized one with PARKGURU. In case you haven’t authorized a credit card then you will have to pay for the parking spot by contacting us.

In any case  you will not be able to make new bookings before paying for the parking spot which you did not show up. You will have 1 week to pay for this parking spot. If you do not pay within a week this will result in a breach of our Terms of Service and your account will be locked.

12. What happens if I leave earlier from the Parking Spot

You can leave any time you like.

It’s reasonable to commit to a payment for your parking spot duration as the Parking Operator has reserved this space for you and probably refused another customer.

Your charge for the Parking Spot will be in full based on the duration you have initially requested.

13. What happens if I leave later from the parking spot?

You can leave any time you like.

You will be notified 15 minutes earlier to your expected departure. If you want you can extend your parking session and benefit from the same discount. If you do not extend through PARKGURU at your exit you will have to pay for the additional time you occupied the space based on the pricing catalog of the Parking Spot.

14. Is the rate I see per hour?

Yes, and we keep it that way to help your comparisons.

In case you wish to book for more or less than, let’s say, one hour, press the “Find Parking Cost” at the bottom of your screen, adjust the duration of your stay (among others) and ParkGuru will calculate your accurate cost.

15. Can I drive to the garage and get the same rate I saw on PARKGURU

Nope (99%) ! ParkGuru prices couldn’t be beaten. Our volume agreements with the owners are settled on your behalf.

16. Is monthly parking available?

Definitely yes. You can get the monthly charges by defining a stay for a month.

17. Once I book, is my spot guaranteed?

YES 100%
Despite that the venue’s availability is continuously updated, based on our Terms of Service the Parking Operator will have to offer you the booked Parking Spot anyway.

If something goes wrong you can report it to us.

18. Is my vehicle oversized?

When you register your vehicle with PARKGURU please select the correct type.

This will allow us to offer you Parking Spots that can accept your vehicle.

19. What do the prices on the map and list mean?

In order to make prices comparable the standard search options we use are the following:
a. Booking now,
b. One hour stay,
c. No oversized car,
d. No additional services (e.g. washing, etc.)

20. Why does PARKGURU require my license plate number?

Your plate number is the only way the venue can accept/ confirm/ assure your booking.

21. How can I change my license plate number, and what if I’m driving a rental car?

PARKGURU allows you to use as many cars as you like, provided that:
a) their plate numbers are declared in the app and
b) the right plate number is selected when booking.

22. What if we want to park multiple vehicles?

Easy,

a) Assure that their plate numbers are declared in the app and if any is missing, enter it
b) Book for each one separately while choosing, via “Find parking cost”, the right plate number for each one!

That’s why PARKGURU is considered as the most flexible parking system.


Have more questions? Chat with us by clicking on the button at the bottom right side of your browser.